Refund & Return Policy
At Aerovege, we value our customers and want you to be completely satisfied with your purchase. We take pride in providing high-quality aeroponic systems, accessories, and supplies. This Refund & Return Policy outlines the conditions under which returns, refunds, or exchanges may be accepted.
1. Eligibility for Returns
You may request a return or exchange within 7 days of delivery if:
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The product is defective, damaged, or missing parts upon arrival.
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The product you received is different from what you ordered.
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The product remains unused, in its original packaging, and in a condition suitable for resale.
2. Non-Returnable Items
For health, safety, and quality reasons, the following items cannot be returned:
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Perishable items (e.g., live plants, seedlings, and organic growing media).
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Nutrients, fertilizers, or consumables that have been opened.
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Products purchased on clearance or promotional sales (unless defective).
3. Refunds
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Approved refunds will be issued to your original method of payment within 7–14 business days after we receive and inspect the returned item.
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Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
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If the product is returned used, damaged, or without original packaging, Aerovege reserves the right to decline the refund or issue a partial refund.
4. Exchanges
If you receive a defective or damaged product, we are happy to exchange it for the same item or an alternative of equal value.
5. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service and retaining proof of postage. Aerovege is not responsible for items lost during return transit.
6. How to Initiate a Return or Refund
To request a return or refund, please contact us at:
📧 support@aerovege.com
📞 +233257959597
Include your order number, product details, and reason for return. Our team will guide you through the process.
7. Policy Updates
Aerovege reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.